Effective Date: July 30, 2026

At Tronvia, customer satisfaction is our priority. We want you to shop with confidence, and if you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully to understand your rights and responsibilities.

1. 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories, manuals, and tags (if applicable).
• Be free from damage caused after delivery.
• Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, certain products cannot be returned, including:

• Personalized or custom-made products.
• Gift cards.
• Clearance or final sale items.
• Products marked as non-returnable at the time of purchase.
• Items that have been used, altered, or damaged after delivery.

3. How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please include:

• Your full name.
• Order number.
• Reason for the return.
• Photos of the product if it is damaged, defective, or incorrect.

Our support team will provide return instructions and the appropriate return address if your request is approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

• A damaged item,
• A defective product, or
• The wrong item,

please contact us within 48 hours of delivery with clear photographs and your order details. We will review the issue promptly and work to provide an appropriate solution, which may include a replacement, exchange, or refund.

5. Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping costs where applicable.

For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to your original payment method.
• Processing times may vary depending on PayPal and your financial institution.
• Please allow several business days for the refund to appear in your account after it has been processed.

Shipping charges, where applicable, are generally non-refundable unless the return is the result of our error.

7. Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

If you need a replacement, please contact our support team, and we will assist you with the exchange process.

8. Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled and will instead be subject to this Refund & Returns Policy.

9. Late or Missing Refunds

If you have not received your refund:

• Check your PayPal account or bank statement.
• Contact your bank or payment provider, as processing times may vary.
• If you still need assistance, please contact our support team.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us.

Tronvia

Website: tronvia.shop

Email: info@tronvia.shop

Phone: +1 (234) 567-890

Address:
14940 Pete Dye St
Moreno Valley, CA 92555
United States

Thank you for shopping with Tronvia. We appreciate your trust and are committed to providing quality workspace accessories along with dependable customer service.