Return Policy

If you are not completely satisfied with your purchase, we’re here to help. Please read our Returns Policy carefully to understand your rights and responsibilities.

1. 30-Day Return Policy We offer a 30-day return window from the date your order is delivered. To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories, manuals, and tags (if applicable).

  • Be free from damage caused after delivery.

  • Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these conditions may not be approved.

2. Free Returns & $0 Restocking Fee We proudly offer free returns for all our customers within the United States. There are absolutely $0 restocking fees for any returned items.

3. Non-Returnable Items For hygiene, safety, and operational reasons, certain products cannot be returned, including:

  • Personalized or custom-made products.

  • Gift cards.

  • Clearance or final sale items.

  • Products marked as non-returnable at the time of purchase.

  • Items that have been used, altered, or damaged after delivery.

4. How to Start a Return To request a return, please contact our customer support team before sending any item back. Please include:

  • Your full name.

  • Order number.

  • Reason for the return.

  • Photos of the product if it is damaged, defective, or incorrect.

Our support team will provide you with return instructions and a prepaid return shipping label once your request is approved.

5. Damaged, Defective, or Incorrect Items Please inspect your order as soon as it arrives. If you receive a damaged item, a defective product, or the wrong item, please contact us within 48 hours of delivery with clear photographs and your order details. We will review the issue promptly and work to provide an appropriate solution, which may include a replacement, exchange, or refund.

6. Exchanges We currently offer exchanges only for items that arrive damaged, defective, or incorrect. If you need a replacement, please contact our support team, and we will assist you with the exchange process.

7. Order Cancellations Orders may be canceled only before they have been processed or shipped. If your order has already been dispatched, it cannot be canceled and will instead be subject to this Returns Policy.

Contact Us If you have any questions about returns, refunds, or exchanges, please contact us:

Thank you for shopping with Tronvia. We appreciate your trust and are committed to providing quality workspace accessories along with dependable customer service.